1. Agreement and Acceptance

These Terms and Conditions ("Terms") govern your access to and use of Ojai Recovery's ("We," "us," or "our") websites, mobile applications, services, and any related content or materials (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, do not access or use our Services.

Parties

• "You," "your," or "user" refers to any individual or entity accessing or using our Services
• "We," "us," or "our" refers to Ojai Recovery, a California corporation

2. Eligibility and Account Requirements

Age Requirements

• You must be at least 18 years old to use our Services independently
• Minors (13-17) may use our Services with parental/guardian consent and supervision
• Services are not intended for children under 13

Account Creation

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

Eligibility Restrictions

You may not use our Services if you:

• Are prohibited by law from receiving our services
• Have been previously banned or suspended from our Services
• Are a competitor seeking to access proprietary information
• Intend to use our Services for illegal or unauthorized purposes

3. Description of Services

Treatment Services

Ojai Recovery provides comprehensive addiction treatment services including:

• Medical Detoxification: Medically supervised withdrawal management
• Residential Treatment: Inpatient addiction treatment programs
• Dual Diagnosis Treatment: Integrated treatment for co-occurring mental health disorders
• Continuing Care: Aftercare planning and support services

Digital Services

Our digital platform provides:

• Treatment information and educational resources
• Insurance verification and admissions support
• Patient portal access (where applicable)
• Communication tools for patients and families
• Online scheduling and appointment management

Service Limitations

• Services are provided subject to availability and clinical appropriateness
• We reserve the right to refuse service based on clinical judgment
• Emergency services are not provided through our digital platforms
• Our Services supplement but do not replace professional medical advice

4. Medical Disclaimer and Professional Relationship

Medical Advice Disclaimer

• Information on our website is for educational purposes only
• Content does not constitute medical advice, diagnosis, or treatment recommendations
• Always consult qualified healthcare professionals for medical decisions
• Do not delay seeking medical care based on information from our Services

Doctor-Patient Relationship

• A doctor-patient relationship is established only through formal admission and clinical evaluation
• Online interactions do not create a therapeutic relationship
• Emergency situations require immediate contact with emergency services (911)

Treatment Outcomes

• We do not guarantee specific treatment outcomes or results
• Individual results may vary based on numerous factors
• Success depends on patient participation and adherence to treatment plans

5. User Conduct and Prohibited Activities

Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You will:

• Respect the rights and dignity of other users and staff
• Provide truthful information during the admissions process
• Follow all facility rules and treatment protocols
• Maintain confidentiality of other patients' information

Prohibited Activities

You may not:

Content-Related Violations:

• Post false, misleading, or defamatory content
• Share inappropriate, offensive, or harmful material
• Violate intellectual property rights
• Distribute spam, malware, or malicious code

System Interference:

• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape or harvest data
• Interfere with the proper functioning of our Services
• Circumvent security measures or access controls

Legal and Ethical Violations:

• Engage in illegal activities or promote illegal conduct
• Harass, threaten, or intimidate other users or staff
• Violate patient confidentiality or HIPAA regulations
• Misrepresent your identity or credentials

Commercial Misuse:

• Use our Services for unauthorized commercial purposes
• Solicit business from other patients or families
• Advertise competing services or products
• Collect user information for marketing purposes

6. Intellectual Property Rights

Our Intellectual Property

Ojai Recovery owns all rights, title, and interest in:

• Website design, layout, and functionality
• Proprietary treatment methodologies and protocols
• Educational content, videos, and materials
• Trademarks, service marks, and logos
• Software, applications, and digital tools

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our Services for personal, non-commercial purposes
• View and download materials for your own treatment or education
• Print materials for personal reference

User-Generated Content

By submitting content to our Services, you grant us:

• A worldwide, royalty-free, perpetual license to use your content
• The right to modify, adapt, and distribute your content
• Permission to use your content for marketing and promotional purposes
• The right to sublicense your content to third parties

You retain ownership of your content but waive moral rights claims against us.

7. Privacy and Data Protection

Privacy Policy Integration

Your privacy is governed by our Privacy Policy, which is incorporated into these Terms. By using our Services, you consent to our data collection and use practices as described in the Privacy Policy.

HIPAA Compliance

For patients receiving treatment services:

• We maintain HIPAA compliance for all Protected Health Information (PHI)
• You will receive a separate Notice of Privacy Practices
• Treatment records are maintained according to federal and state requirements

Marketing Communications

• We may send you marketing communications about our services
• You can opt out of marketing emails at any time
• We do not sell or share PHI for marketing purposes
• Social media advertising uses only non-identifying data

8. Payment Terms and Insurance

Payment Obligations

• Payment is due according to your treatment agreement
• We accept various payment methods including insurance
• You are responsible for applicable deductibles and co-payments
• Unpaid balances may be subject to collection efforts

Insurance Verification

• We provide insurance verification services as a courtesy
• Verification does not guarantee coverage or payment
• You remain responsible for all charges not covered by insurance
• Pre-authorization requirements must be met where applicable

Refund Policy

• Refunds are provided according to our clinical and financial policies
• Unused portions of prepaid services may be refundable
• Refund requests must be submitted in writing
• Processing may take 30-60 days depending on payment method

9. Third-Party Services and Links

Third-Party Integrations

Our Services may integrate with third-party providers for:

• Insurance verification and billing
• Laboratory and medical testing services
• Telehealth and communication platforms
• Payment processing and financial services

External Links

• Our website may contain links to third-party websites
• We do not control or endorse third-party content
• Third-party sites have their own terms and privacy policies
• Use of third-party services is at your own risk

Social Media Platforms

• We maintain presence on various social media platforms
• Social media interactions are subject to platform terms
• We may use social media for marketing and patient education
• Patient confidentiality is maintained across all platforms

10. Disclaimers and Limitations of Liability

Service Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Merchantability or fitness for a particular purpose
• Accuracy, completeness, or reliability of information
• Uninterrupted or error-free operation
• Security or freedom from viruses or harmful components

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OJAI RECOVERY SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for services in the 12 months prior to the claim
• Damages resulting from third-party actions or system failures

Healthcare Limitations

• We are not liable for treatment outcomes or results
• Medical decisions remain the responsibility of treating physicians
• Emergency situations require immediate professional medical attention
• Our Services supplement but do not replace professional medical care

11. Indemnification

You agree to indemnify, defend, and hold harmless Ojai Recovery, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of our Services or violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through our Services
• Your negligent or wrongful conduct

12. Termination

Termination by You

You may terminate your use of our Services at any time by:

• Discontinuing use of our digital platforms
• Completing or withdrawing from treatment programs
• Requesting account closure in writing

Termination